Here at Traffic Geyser we strive to give the best possible support we possibly can as quickly as possible. We understand when you have an issue you need to have it resolved as quickly as possible.
Here are some things that will help us to help you.
1. Make sure you open a ticket in the correct category. If it is a billing issue you need to select “Billing Support.” If of a technical nature then open a ticket under “Technical Support.” Open a ticket in the wrong category can greatly increase the response time for getting your problem resolved as the ticket will need to be transferred.
2. Best to keep each ticket to a single related issue. This way the specific issue can stay on point. If you have more than one issue then open more than one ticket.
3. Be SPECIFIC as to what your issue is. Opening a ticket with something like, “I get an error message when I hit the save button”, is only going to prompt a response back of, “what save button are you hitting and what is the error message?”
You need to tell us where you are at in the software and exactly what you were trying to do at the time the error message happened. Give us step by step, click by click if you have to so we can understand exactly where you were at and what you were trying to do at the time the error happened, and if there was an error message tell us what it was.
4. If you feel it would help to show us a screen shot or possibly do a quick short desktop video you are welcome to do so. However we do not allow uploads to the ticket system.
What we suggest is using a service called Jing. This is a free application made by the people at TechSmith (makers of Camtasia). This will allow you to easily create a screen shot or a short desktop video. It will save and host it for you and all you need to do is post the URL of your screen shot or video in the ticket. It is very easy to use and I think you will really like it.
5. Always respond to a ticket by logging into the support desk and going under the view tickets tab. There your open ticket will be and you can respond. Opening a new ticket every time you respond will greatly add to the confusion factor on our end.
Click Here to be taken to our support desk.

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